Refund Policy

Return & Refund Policy – Kinsley Hill

At Kinsley Hill, we pride ourselves on providing ethically handcrafted products that are as unique as the person who buys them. Traditional craftsmanship, love and craftsmanship are reflected in every product. Therefore, differences and imperfections are not defects, but rather a form of beauty that enhances the authenticity and story of each product.

✅ General Policies

Due to the handcrafted nature of our items, all sales are final unless there is damage during shipping or the item was shipped incorrectly.

Slight variations in colour, pattern, size and finish, as well as minor imperfections or touch-ups (especially on rugs) are normal and expected. These are not imperfections, but a sign of authenticity.

📦 Returns & Exchanges – Domestic (Canada) & Worldwide

Eligible items may be returned within 7 days of delivery, subject to the following conditions:

The item arrived damaged (with photo proof),

You received the wrong product (wrong design/size).

Returns must be unused, in original packaging, and in resalable condition.

Return shipping is the responsibility of the buyer.

Once the returned item is approved and received, a refund will be processed within 5-7 business days, minus shipping costs.

🚫Non-Returnable/Final Sale Items

All international orders are Final Sale - no returns or refunds.

All discounted, clearance or promotional items are Final Sale.

Custom orders and made-to-measure products are Final Sale.

If a refund is approved, a 30% restocking fee will be deducted from the refund amount. Shipping costs are non-refundable.

🧵Handmade Disclaimer

Each piece is handmade and no two are exactly alike. We believe this uniqueness adds character and soul to your home. Minor imperfections in weave, dyeing or shape are not defects.

📧Initiate a return (if eligible)

Please email Support@KinsleyHill.shop within 7 days of delivery with the following:

Your order number

A clear photo of the issue

A brief description

We will respond within 2 business days with next steps.